Customer Side
Saturday.
a normal Saturday
busy
full with people!
People with expectations
customers
flooding through doors
ladend
bags of shopping
buggies
wheelchairs
coats
umbrellas!
People - nought to ninety-two!
Hungry
thirsty
tired
head to ordering stations
queuing to order!
Debating choices
Tapping on screens
Ordering
Confirming
Paying
Phone lines humming
Data transferring
Banks authorizing
Monies change hands - order is confirmed so sent forward to the kitchens
People queue once more
Receipts held tightly
order numbers committed to memory
edging forward
'destination counter'
Waiting - impatiently
Orders dispatched - not their order!
Order numbers heading upwards
Concentration
Listening
Waiting
Their order number!
their order is complete!
their order is presented!
Tray is examined
order is confirmed
order is picked up
Turn and head away
Looking for condiments
Napkins
Sauce
Salt
Straws
Those important extras
Then it's hunting for a table
Hunting for a familiar face already at a table
Finding a table
clearing that table
putting bags down
sitting down
settling down
...start to eat!
Staff Side
Organized chaos
Frantic
Relentless
Confirmed orders sent through to screens in kitchens
received by professional
trained
able people
Supplied
stocked
ready
prepared and provided for
Screens read
training swings into action
machine like
orders prepared
using supplies ready to hand
each person doing their job
each a single cog in a greater machine
each person having a function towards a single goal
Machinery cleaned and serviced
training completed
supplies ordered and delivered on time
prepared
jobs allocated
positions maned
resources prepared and positioned
each piece of this jigsaw
identified
placed - enabling this machine
to produce
an end product - the finished jigsaw
matching - the expected image
the image
promoted
...there on the lid of the box!
Done!
